Store Policies

ALL ORDERS MUST HAVE THE SAME SHIPPING AND BILLING ADDRESS!
If not, you will be REFUNDED. 

PLEASE READ PRIOR TO PURCHASING


DUE TO COVID-19, WE ARE EXPERIENCING SHIPPING DELAYS BEYOND OUR CONTROL. PLEASE KEEP THIS IN MIND PRIOR TO ORDERING!

Standard Shipping: 2-3 business days
All items are shipped Priority Mail Via USPS with a signature confirmation on it. You must be home to sign for your package. Signature Required! Once your order has shipped, you will automatically receive two (2) emails notifying you with tracking information. Please allow 24-48 hours for your tracking to update.
Please keep in mind, that once your package is received by USPS, we are no longer responsible for the delivery of it. If there is any delays or problems once your item has shipped, please contact USPS at +1 (800)275-8777

Return Policy:
All sales are FINAL!
Due to sanitary reasons and the nature of our products, we do not accept any returns. However, TheJadaLynnCo strives to make every customer’s experience amazing and special. If for some reason you are not pleased with your items upon receiving it, please contact TheJadaLynnCo@gmail.com immediately and we will try our best to accommodate you!

Custom Wig Construction Policy:

Custom Wig Creation takes 7-14 business days to create. Please assure you are providing the correct measurements for your unit. If the wrong measurements are given, TheJadaLynnCollection is not liable for your unit not fitting properly.
When providing hair from another company, we can not guarantee that your hair will style correctly or hair will color to the desired style. Once your unit is in your possession, we are no longer responsible for the wig and how you choose to maintain it.

Wig Maintenance:
Do not scratch the lace, apply direct heat to the lace or excessively pull the lace. This will cause damage and reduce the longevity of your wig.
Your bundles/lace will love Aussi moisture shampoo/conditioner.
Do not apply heat to your tresses every day.

Wrap your hair at night with a silk bonnet/scarf.

Measurements:
These measurements are needed to assure your unit fits properly.
(Measuring tape available at Walmart/Hobby Lobby: ($1-$3)

TheJadaLynnCollection is not responsible for being given the wrong measurements.

We make our custom units based off the measurements you provide.

Please make sure your measurements are correct to assure your wig unit fits properly.


Processing Times:
(Please note these times do not include shipping)
-READY2SHIP Wig: 1-2 business days
-Create Your Own Wig: 7-14 business days
-Custom Coloring Service: 1-3 business days
-Bring Your Own Hair: 1-3 business days

Shipping times not included: 2-3 business days via USPS- Priority Mail with signature confirmation.

Covid-19 has slightly delayed packages 1-4 days, at the moment. Please keep that in mind when ordering. 

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